Choosing a bottle of wine no longer depends solely on the advice of a wine merchant or a guide. Social media, content creators and artificial intelligence are reshaping the customer journey, with every stage now playing out through a screen.
Contents:
- The digital revolution
- The digital-only illusion
- Driving sales or building trust?
- The power of keeping it natural
- Digital as a tool
The digital revolution
In late 2025, one story perfectly illustrated the changing landscape: a Sancerre featured in a Taylor Swift documentary went viral on American social media after eagle-eyed fans identified the bottle. It was more than a viral anecdote – it symbolised a broader transformation, where a wine recommendation can originate from a viral social media moment. The 2026 Sowine/Dynata barometer confirms the trend is gaining traction. This year, 39% of the French stated they had bought wine online, with higher average basket values (€51-70) suggesting growing confidence in e-commerce channels. More tellingly, 47% of people who follow content creators value their advice, with one in five French consumers saying they have already purchased a wine recommended on social media. Artificial intelligence is also becoming part of the wine-buying journey: 30% of consumers (rising to 58% of 18-25 year olds) have already used it to find out more about wine. Digital technologies are no longer a simple purchase channel: they are redefining the way opinions are formed and given. Traditional search engine optimisation (SEO) on Google is evolving towards AI search optimisation. Ranking first on a search results page is no longer enough. Comprehensive, accurate website content is becoming essential for brands hoping to be referenced by AI assistants such as ChatGPT and Gemini.
The digital-only illusion
“Only eight years ago, demand centred on website creation, and websites were often seen simply as showcases”, recalls Bastien Delteil, managing director and brand division manager at marketing and communications agency Beewine. Since then, websites have become transactional platforms while social media has shifted from a nice-to-have to an essential business tool. “Many winegrowers were initially reluctant to embrace digital technologies. Now, there is a genuine awareness of their importance”, stresses company president and digital manager Alexandre Sauzeau. “Although they seek strategic support, they are also reverting to a degree of in-house management”. Expectations have evolved too. “Highly polished, institutional, brand-led content is now merely the baseline. It is human content that generates interaction”, adds Delteil. Video has become the format of choice and a behind-the-scenes glimpse of life at a winery prompts greater engagement than picture-perfect artwork. “There is no shortage of choice for consumers, so the real challenge is to stand out. The story, the personality of the winegrower and the way the wine is made are becoming key differentiators”.
Driving sales or building trust?
Nevertheless, social media does not automatically translate into sales. “Compared with paid online advertising, the return on investment is often lower. Social media’s main role is to build awareness and reassure consumers”, explains Sauzeau. Consumers often discover a wine elsewhere before checking its online presence – an active, consistent and personalised online presence reinforces its credibility. The most common mistake is lack of strategy. “Many producers post content simply because they feel they have to, but they don’t think about the message they want to convey”, says Delteil. When it comes to AI, the two experts recommend using it selectively to help develop a content strategy or editorial calendar. “Wine is an artisanal product with a genuine sense of place so it is difficult to promote an image rooted in the land using AI-generated imagery”. That is the paradox: the more sophisticated digital tools become,the more consumers value authenticity.
The power of keeping it natural
29-year-old Émile Coddens began experimenting with these techniques during the pandemic, when people could no longer visit wineries. “I started using my phone to talk about my profession. And it worked”, recalls the winegrower whose TikTok following grew to 515,000. At the time, the platform was still in its infancy and no-one was talking about wine. “Anything that helps reach younger audiences is worth trying and video is clearly one of the most effective ways to do this. For years, the wine industry spoke mainly to connoisseurs. When facing an entire wall of wine bottles in stores, a video featuring someone who explains what they do simply breaks down the barriers”. His success lies in visual cues that have become his hallmark: his cap worn backwards and his sleeveless body warmer. “On social media where people scroll through content, seeing the same appearance creates an instantly recognisable identity”. His method prioritises a natural approach: “I shoot everything on my smartphone without any professional equipment. A video that’s too polished creates the same distance as television, whereas a clip filmed on the spot, even if it’s a little shaky, can go viral. You have to post authentically rather than try to outsmart the algorithm”.
Digital as a tool
Explaining vine pruning or the role of closures simply in just 30 seconds remains a real balancing act. “You have to reach out to everyone, without talking them down or assuming they’re experts”. His advice to reluctant winegrowers is simple: “Dive in. Choose someone who embodies the winery and don’t try to manufacture a carefully staged image. Don’t copy others. Be true to yourself”. Coddens now farms three hectares of vines in the Layon region. He has scaled back his social media activity to spend more time tending his vines. The price is steep: in just two years, he lost 100,000 followers. “Things happen extremely quickly”, he comments, with no regrets. “I could have become a full-time influencer and earned a lot of money, but I chose to pursue the career I had always dreamed of. Social media is just a tool – it’s not my life”.
Florence Jaroniak.
©canva.
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